Terms and Conditions

1. The service

Archive North Sites ("we", "us"), a service of Archive North, creates and manages basic informational business websites. These packages are designed for businesses that need a professional online presence without the complexity of a custom web application. These terms govern the purchase of a website package and the associated website management subscription.

2. Package scope and inclusions

The Business Website package includes a website of up to 3 pages presenting business information, service descriptions, contact information, photos, your existing logos and branding applied to the website, calls to action, social-media links, a basic contact form, and mobile-responsive design. The package applies brand materials you provide; it does not include creating a new logo, brand-identity design, business naming, or brand strategy. If you do not have established branding, we will create a clean, simple visual presentation using your business name and preferred colours.

3. Exclusions

Standard packages do not include: online stores, ecommerce, shopping carts, or payment processing for your own clients; customer accounts or membership systems; custom dashboards or custom web applications; live inventory, large searchable databases, or automatically updated listings; regularly changing catalogues, news feeds, or continuously changing information; complex booking systems; frequent manual content updates unless separately agreed; new logo creation or full brand-identity design. Work beyond the included scope requires a separate written agreement and quote.

4. Customer responsibilities

You agree to: be reasonably reachable for the follow-up contact (by email or phone, per your selected preference); supply or approve the minimum information needed to prepare your website (business name, what you do, contact details); review mockups and provide feedback; and ensure that all content you supply is accurate, lawful, and yours to use. You are responsible for the legal and factual accuracy of your website's content.

5. Revisions and edit cycles

Website creation includes a reasonable number of revision rounds to reach an approved launch. After launch, the management subscription includes reasonable minor content corrections, up to four edit cycles per year. An edit cycle is one batch of requested minor changes submitted together. Major changes, redesigns, new pages beyond the package limit, or new functionality are quoted separately.

6. Timelines and the mockup promise

Your first website mockup will be ready to preview within 3 business days of purchase, provided we can reach you and receive the minimum information needed to prepare it. This promise covers the initial previewable mockup, not the completed and launched website. Business days exclude weekends and statutory holidays. If we cannot reach you, or required information is not provided, timelines pause until contact is re-established. The mockup promise applies to the first previewable mockup and not to the completed, launched website.

7. Content ownership and licence

You retain ownership of all content you supply (text, images, logos, branding). Upon payment in full, you receive a licence to the assembled website content prepared for you. Underlying templates, tooling, and reusable code remain the property of Archive North and are licensed, not sold, for use with your website.

8. Domains

The management subscription includes registration or management of one standard domain when required, at the ordinary registration cost. Premium domains, aftermarket domains, domains owned by another party, unusually expensive domains, multiple domains, and purchases beyond the ordinary allowance are excluded. Any unusual domain cost will be disclosed to you and requires your approval before purchase. Selecting or suggesting a domain does not guarantee availability. Where we register or manage a domain for you, we handle the initial registration and configuration, and you remain the beneficial owner of the domain, subject to payment and these terms. Where you already own a domain, we will coordinate any domain access or transfer requirements securely after purchase, which may involve registrar account invitations, delegated access, DNS delegation, nameserver changes, domain-transfer procedures, or other secure access arrangements, and may require your participation. Do not submit account passwords through website forms.

9. Hosting and maintenance

The management subscription includes: website hosting; technical website maintenance; basic security maintenance; contact-form operation; dns configuration; registration or management of one standard domain, when required; basic monitoring; reasonable minor content corrections (see terms for limits); continued operation of the website while the subscription is active. Your website remains in operation while the subscription is active and paid.

10. Fees, billing, and renewal

The website creation fee ($985) is a one-time charge due at purchase. The management subscription ($275/year billed annually, or $30/month billed monthly) begins at purchase and renews automatically at the end of each billing period until cancelled. All prices are in Canadian dollars, plus applicable taxes. GST/HST Registration No.: [GST/HST number pending registration].

11. Price changes

Subscription prices may change for future billing periods. Archive North will provide at least 30 days' written notice, or any longer notice period required by applicable law, before a price change takes effect. A price change does not alter an annual term that has already been paid; it applies only at a future renewal. You may cancel future renewals before a new price takes effect.

12. Renewal reminders

For annual subscriptions we aim to send a renewal reminder approximately 45 days before renewal, including the renewal date, amount, any price change, and cancellation instructions.

13. Cancellation and refunds

To cancel future renewals, email info@archivenorth.ca. Cancellation applies to future renewals; already-paid periods run to their end and are non-refundable except as required by law. The one-time creation fee is non-refundable once work has begun, except as required by law. The customer billing portal remains available for updating payment details, viewing invoices, and reviewing billing information. See the Cancellation and Subscription Policy.

14. Failed payments and suspension

If a subscription payment fails, we will retry and notify you. If payment remains outstanding after reasonable notice, we may suspend the website and, after continued non-payment, end the service. Restoring a suspended website may require bringing the account up to date.

15. Third-party services

The service relies on third-party providers (such as hosting, DNS, domain registries, and payment processing by Stripe). We are not responsible for outages or changes caused by third parties, but we will work to restore service promptly.

16. Acceptable use

The website may not be used for unlawful content, deceptive practices, or content that infringes the rights of others. We may decline content that is unlawful or that we reasonably consider harmful.

17. Privacy

Personal information is handled per our Privacy Policy. We do not collect registrar, email, or workspace passwords through the public website.

18. Limitation of liability

To the maximum extent permitted by law, the total liability of Archive North arising from the service is limited to the amounts paid for the service in the twelve months before the claim. We are not liable for indirect or consequential losses, including lost profits or lost data, to the extent permitted by law.

19. Termination

Either party may end the service by cancelling the subscription. Upon termination we will, on request and within a reasonable period, provide your content and facilitate transfer of your domain to you.

20. Governing law

These terms are governed by the laws of British Columbia and the applicable laws of Canada.

21. Contact

Archive North · Fraser Valley, British Columbia, Canada · info@archivenorth.ca